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Geertjan Wielenga: Vodacom Call Center Management on the NetBeans Platform

Inside Vodacom there's an application named Helios... The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI... The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins...

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