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Voice and hearing issues

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douggreen
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Joined: 2009-10-06
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I've had a build installed on my server and went to the Sun server a few minutes ago to run some sound checks.

Under tools>audio>test audio I can both speak and hear myself - so assume my system is working (an assumption I note) Running a macbook pro

On the WL Sun server - had some help but we couldn't hear each other. (thanks Morris) And my name didn't change color. This is the same thing on the build on my server - no sound either talking or listening

I'm getting an error that says "the softphone was unable to register with the server. The softphone will not work"

Not being that familiar with the system, I do not know if these two issues are related.

The main question is what options can I do to get my voicebridge and/or softphone working.

The objective is to talk / hear inside WL not to place telephone calls

Thanks for any help you can give me.

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jprovino
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Joined: 2007-03-29
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Doug, everything looks right in the voice bridge log.
In fact I ran a softphone and specified your voice bridge as the server and it was
able to register.

Here's how to get the softphone log:

In the Project Wonderland window click on Tools, select Audio, then Softphone.
This will show the softphone.

In the Sun SIP Softphone window click on Help and select About.

This will tell you where the log file is.

joe

douggreen
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Joined: 2009-10-06
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Joe here's the softphone log info

var/folders/We/WePCgORoGMCMiZbKxPnmWE+++Tl/-Tmp-/sipCommunicator.Doug_5324230781257411135.log

that +++T(could be 1 or l or ?)

I couldn't cut/paste the log message so I was unable to dicipher that one letter. I do have a screenshot of it just in case.

I note on my build on my server - that softphone option doesn't exist. The company I have doing this says they'll "try" to get to it before the weekend.

douggreen
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Joined: 2009-10-06
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It would seem that my computer was to blame for this. Mac - and because I'm travelling a lot right now, I had the security settings cranked right up on the Mac internal firewall. Relaxed them a bit and I'm now "seeing red" when I talk and I do believe I can hear as well so ...

Hopefully we'll find out Friday if that's still on - and will watch with interest for that.

Thanks folks! It's been an interesting week of learning server "stuff" :-)

D

jprovino
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Joined: 2007-03-29
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Hi Doug, can you send me the voice bridge log and the softphone log?

I think there's an issue with IP addresses.

joe

douggreen
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@jprovino - I've managed to find/download the voicebridge log but it's too large to cut/paste here. Is there a critical part that I can post or a general email I can use (I can be contacted through blog.douggreensgarden.com)

And I have no idea where the softphone log is - it's not in the same area as the voicebridge log. Is this part of the problem or is there another location. If another location, please advise and I'll find it.

As you might appreciate - this is a rather steep learning curve but doing my best to get it going.

danthedixonman
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Joined: 2008-05-28
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> And I have no idea where the softphone log is - it's
> not in the same area as the voicebridge log. Is this
> part of the problem or is there another location. If
> another location, please advise and I'll find it.

For an XP machine the softphone log is in C:\Documents and Settings\\Local Settings\Temp and generally with the format sipCommunicator._a-long-number-probably-system-time.log There is also a file created prefixed by sipServer in the same directory.

jagwire
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Joined: 2008-06-21
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doug,

What does your network setup look like? Are you behind NAT?

jW

douggreen
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Joined: 2009-10-06
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No idea - but if that's critical, I'll ask the person running that. Answer asap given I have another person to ask.

Would it matter if I were trying to do this on two different servers (mine and the Sun) ?

edited to include second query

Message was edited by: douggreen

jagwire
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Joined: 2008-06-21
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doug,

If you can get it working on your local client (the audio test) but you can't get it on servers remotely from your client, I'm betting that a firewall or net filter is dropping audio packets.

http://wiki.java.net/bin/view/Javadesktop/ProjectWonderlandConfigureFire...
... is an excellent resource if you haven't already looked at it.

Another idea is to prepare an audio log of what's going on and post it to the forums. I think it's under the help menu (maybe?)

jW