Online Questionnaire on User Assistance ($20 Amazon.com Gift Certificate)
This study is being conducted by the Helpful Help Team at the University of Washington. The purpose of the study (funded by the National Science Foundation; IIS-0414385) is to examine how technical support specialists provide user assistance and how user assistance developers (i.e., any professional who plays a role in the development of the content, interface, or features that relate to a help system) create help systems.
The study consists of completing an online questionnaire to provide demographic and background information about yourself as well as information about your role in user assistance provision or help system development (depending on which questionnaire you are completing). The questionnaire takes about 30 minutes to complete.
Your participation is voluntary. You will be compensated for completing the questionnaire with a $20 gift certificate to Amazon.com.
Please follow the link(s) below to participate in the study. Before completing the questionnaire, you will be presented with a Consent Form and asked to indicate your consent to the study. We suggest that you print a copy of the Consent Form for your records.
To participate as a technical support specialist, please follow this link:
To participate as a user assistance developer, please follow this link:
Thank you for your participation.
Melody Y. Ivory-Ndiaye
Helpful Help Project
The Information School
University of Washington