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Blog Archive for kathysierra during December 2003

A couple of years ago, I addressed an all-hands meeting for a small division of a Very Big Computer Company I Won't Name. This little division had just over 100 employees. I began with a single question, "How many of you have seen a customer in the last 30 days?" (about two hands went up.) "The last 90 days?" (one additional hand). "The last YEAR?" (couple more hands). So, these folks managed to...