Tools
I came across several interesting communication glitches in an offshore development software. This project comprises analysis, design, architecture and QA teams who work onshore, while developer teams are working offshore. We faced problems such as communication bottlenecks and lack of awareness of what developers were physically producing. A big part of these problems we got solved through the implementation of a communication plan between the teams. This plan focused on face-to-face interactions and the use of tools like Wiki, IM, Skype, forum and desktop sharing systems.
